Frequently Asked Questions (FAQ)

Welcome to our Help Center! Here you’ll find answers to the most common questions about our curtains, services, shipping, installation, and more.

1. Do you provide custom-sized curtains?

Yes! All of our curtains can be customized to fit your exact window measurements. Simply provide the width and height when placing your order or request assistance from our team.

2. What types of fabrics are available?

We offer a wide selection including:

  • Blackout fabrics (light-blocking)

  • Chenille (soft and textured)

  • Linen blend (natural look)

  • Velvet (luxurious and elegant)

  • Sheer (light-filtering)

    Each fabric is available in various colors and styles to match your interior.

3. Are the curtains lined or unlined?

You can choose between lined and unlined options. Lined curtains help with insulation, soundproofing, and better light control.

4. Can I see fabric samples before ordering?

Yes. We offer free or low-cost fabric swatches. Contact us to request up to 5 samples shipped directly to your address.

5. Do you offer matching accessories?

Yes. We also provide curtain rods, tiebacks, valances, and motorized track systems.

6. How do I measure my windows correctly?

We provide a detailed measurement guide on our website. You can also contact our team for personalized assistance or book a local measurement service (available in selected cities).

7. Do you provide installation services?

Yes. We offer professional door-to-door installation in selected areas. You’ll be contacted to schedule a convenient installation time after your order is ready.

8. Can I install the curtains myself?

Absolutely. Each order includes easy-to-follow installation instructions and necessary mounting hardware.

9. How long does production take?

Custom curtain orders are typically produced within 5–10 business days, depending on fabric availability and order size.

10. What are your shipping options?

We ship nationwide within the U.S. and internationally to selected countries. Standard and express options are available at checkout.

11. How much is the shipping fee?

Shipping costs vary based on location, weight, and shipping method. Orders over a certain amount may qualify for free shipping (see banner or checkout page).

12. How can I track my order?

Once shipped, you’ll receive a tracking number by email. You can also log into your account to check order status anytime.